Refund policy
Returns & Exchange Policy:
We thank you for shopping with Patara and hope you love what you bought!
If you need to return or exchange any of your Patara products for any reason, please click here to visit our returns and exchanges portal. Make sure you have your order number and email ready. You can find your order number in your confirmation email.
PLEASE NOTE: If you want to exchange for a different style, you will not be able to do that through this link. Please email us at info@patarashoes.com.
To be eligible for a return or exchange, please submit your inquiry within 30 days of the original purchase date. Your item must be in their original unused and unworn condition. Any signs of outside wear will result in a cancelled return or exchange. We suggest that you try on your shoes inside for an extended period of time to determine how they fit and if you want to keep them.
It must also be in the original packaging.
Please note that international sales are final unless the item is defective or damaged at the time of receiving the package.
Orders placed on November 24th through December 25th will qualify for an extended return and exchange window of 45 days.
Exchanges
Patara offers free shipping both ways on U.S. exchanges. Follow the link above to begin the exchange process and you will receive a prepaid shipping label. Your new items will be shipped out once we receive your original item and it has been inspected by our team for wear or damage. Once it has been inspected a new order will be generated and shipped. Once delivered to our warehouse, exchanges and returns could take anywhere from 6-10 business days to be inspected and/or processed.
International orders: Due to the complexities of international shipping and customs duties, orders shipped outside the United States are not eligible for returns or exchanges.
If a customer attempts to falsely claim that a product was missing from their delivery and we have evidence that it was included, the customer forfeits their right to a refund or exchange, and all sales will be considered final.
Refunds
Follow the link above to begin the the return process and you will receive a prepaid shipping label. You are also welcome to ship the item back to us using a carrier of your choice. Customers are required to pay the cost of shipping which will be deducted from your refund or credit, unless an item is defective or damaged. Shipping costs are calculated based on location and size of package. Refunds and/or credits will be applied to the original method of payment once all items have been received and inspected. Refunds are typically processed within 5-7 business days after the item(s) have been received.
Sale items
Merchandise marked Final Sale are not eligible for return or exchange.
Order Cancellation Policy:
Please submit any cancellation via email to info@patarashoes.com
Email cancellations must contain your first name, last name, order number, and email address. This information must match the information that was used when you submitted on your order.
Cancellations received after the order has been shipped out will be refunded less return shipping costs.
