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Return Policy

Returns & Exchange Policy:

You must return the item within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Sale merchandise are Final Sale and not eligible for return or exchange. 

How To Return An Item:

1. Please email with your order number to request a refund or an exchange.

2. Mail your returned item to:

Patara Shoes
1140 Wall Street
La Jolla, CA 92037

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Order Cancellation Policy:

Please submit any cancellation via email to

Email cancellations must contain your first name, last name, order number, and email address. This information must match the information that was used when you submitted on your order. 

Cancellations received after the order has been shipped out will be refunded less return shipping costs.